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Platinum Package

This is The Greatest Value Package Libra Information Technologies Has to Offer

Having all the unlimited IT resources of the Libra Information Technologies Flagship would be the best way to sum up the Platinum Package. Covering Unlimited Tier 123 Support for your entire network while encompassed by the latest in technology Smart Automated Task Management as well as Round-the-Clock Monitoring by our Network and complete Reporting, your company would have the Crown Jewel IT Package.

This Platinum Package has been designed for a company with no current in-house IT staff implemented or are in the market to change their current outsourced IT company. Currently having both workstations and servers implemented in your network, The Platinum Package covers unlimited Basic Help Desk, Network & Server on-site support as well as Round-the-Clock Monitoring.

In order to go forward with the idea of starting with the Platinum Package, we would like to set up a meeting with your Principles and our Business Development Representative as well as one of our Network Systems Engineers to both fully understand one another work flow and expectations in both the short term and long term. .

 

  • Anti-Virus Pattern File
    Checks that the Anti-Virus is running on the most up to date version to ensure you are always protected. If not an alert is generated and your client portal is highlighted. The Anti-Virus is an “Add On” service to the Remote Management Service.
  • Critical Events Check & Reports
    Alerts us in the event of any critical events occurring so that we can act fast to fix potential problems.
  • Daily Backup Check
    Ensures that your backup has completed successfully. If not, an alert is sent and your Client Portal is highlighted.
  • Daily Anti-Virus Check
    Ensures that your system is using the most up-to-date pattern files. If not, it will send an alert so that remedial action may be taken. The Anti-Virus is an “Add On” service to the Remote Management Service.
  • Exchange Information Store Size Check
    Checks that the size of the Information Store does not exceed a pre-defined threshold. If it does, it will alert you so that steps can be taken to prevent Exchange from crashing.
  • Drive Space Consumption Check
    Checks whether the rate of growth on any drive exceeds your specified limit. This enables you to spot developing problems before they become critical.
  • Physical Health Check
    Monitors for smart disk alerts, checks if any disks have failed, and can even look for failed memory.
  • Client Daily Report
    A daily report of all the problems uncovered and/or checks passed that day. So that you know what we are fixing on your behalf.
  • 5 minute interval option
    The option to have checks run on a 5 minute bases (rather than the normal 15 minute basis)
  • Client Monthly Report
    A completely comprehensive view of your systems and all passed/failed checks for the month
  • Client Daily or Weekly Report
    A weekly or daily summary of the critical checks carried out throughout the week.
  • Daily Workstation Health Check
    Provides Windows service and disk space checks etc on critical PCs. Examples of critical PCs might include fax servers or time clock systems (i.e. always on).
  • Server Performance Monitoring
    Get alerted when your server is overloaded and needs maintenance.
  • Bandwidth Monitoring
    Monitor the volume of traffic in and out of an y ports on your managed switch
  • File Size Checks
    Monitor the size of any file or folder critical to your business to ensure it is always within required thresholds or no strange growths occur.
  • Ping Checks
    Provides facility for up to five checks on network devices, remote offices, or remote devices.
  • Roll Your Own Event Log Check
    Monitor any program running on your server that you consider important to your business.
  • Windows Service Checks
    Checks that all windows services are up and running correctly and alerts us if there are any windows services down.
  • SNMP/Raid Array Checks
    Use SNMP to monitor a wide range of conditions, such as temperature on your server to ensure it is always in operable conditions.
  • WSUS Check
    Get alerted to out of date security patches on your systems so that we can get you back up to date.
  • Disk Space Check
    Pre-empt downtime caused by full disks and get alerted to disk space going over a set threshold.
  • Client Portal
    Gives you direct access to your own Client Portal so that you can see an up to the minute status of your systems.
  • Website Check
    Checks to ensure your site is displaying the correct results on either static or dynamic pages. If not you will be alerted to this problem.
  • TCP Service Check
    Provides facility to monitor up to three TCP ports such as ISP gateway, SMTP relay or POP3. Also provides facility for other custom TCP/IP port tests as needed.
  • Hacker Check
    Watches out for anyone trying to gain access to your systems.
  • Monthly restore Checks
    We perform a restore check monthly to ensure backups are recoverable
  • DR Consulting / Planning
    We will consult with you of different Disaster Recovery options, and plan out a call to action when disaster strikes.
  • Network Administration
    • Adding / Deleting Users • Modify User Profiles/Rights • Change Security Access • Resetting passwords • Adding / Deleting Current & New Software • Installing Current & new Software - Group Policies - Folder structure maintenance - Software Updates
  • Network Services
    Network configuration testing and network troubleshooting.
  • Network Operations
    Support monitoring and reboots, troubleshooting and remote hands functions for the customer.
  • Security Services
    VPN configuration/support, firewall support, IDS support and vulnerability scans.
  • DNS/IP Services
    IP management, DNS management and SPAM/Abuse management.
  • Onsite Visits/support
    Onsite visits and travel time are included in this agreement.
  • Patch Management
    Patch management for workstations and servers are included.
  • Anti-Virus
    Anti-Virus licenses not included. The Anti-Virus is an “Add On” service to the Remote Management Service.
  • License Compliance
    License compliance reporting for workstations and servers.
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